There are a few ways to receive help! The following are the most common questions we receive. If you cannot find what you are looking for here, you can visit our support forum at GetSatisfaction or email us at support@youdata.com. Be sure to include your MeFile ID if you have an account-specific request.

Also, do you see that black "Feedback" tab on the left-hand side of this window? Click it to provide us with quick and anonymous feedback!

Is YouData available outside of the United States?

Not yet! There are several logistical reasons that make it challenging at this stage - taxes, currencies, government regulations, ad sales, geographical targeting, and many others. We will get there though!

How many people in my household are allowed to use YouData?

Currently two. Those accounts must each have their own email address and mobile number. Additionally, the accounts must be accessed by the respective owners only. We have an automated process that will detect most forms of potential abuse so please respect our advertisers, other MeFile owners, and YouData by abiding.

Can I use my PayPal account for more than one account?

No more than two MeFile accounts can share the same PayPal account across the entire system.

Why do you require my mobile phone number?

We use it to assist us in preventing any individual from creating more than one MeFile in the system. We only use it to send you an activation code at your request. We do not share your information with anyone else.

What if my phone company is not listed?

We currently only support the phone companies that are listed. Unfortunately, this currently excludes popular pre-paid carriers like Net10 and TracFone. We hear your requests and will be working on expanding the coverage to include many more carriers but have not yet announced when they will become available.

Where is your Privacy Policy?

http://www.youdata.com/documentation/PrivacyPolicy.html

Where are your Terms of Service?

http://www.youdata.com/documentation/MeFileTOS.html

I am not receiving the activation code to my mobile device.

Confirm your US mobile number on the YouData Housekeeping page once more! If it is correct, the majority of the time this problem is the result of text messaging not being enabled on your mobile device. Please contact your carrier to confirm. Note that we use the carrier's email-to-text message service so you must inquire specifically about that. For instance, to send a message to an AT&T Wireless customer, we send an email to "yournumber@txt.att.net" which AT&T then delivers as an SMS text message (not an email!). This allows us to control which carriers we support as well as the costs associated with sending such messages.

I am certain that my device supports text messages, is listed in your list of supported carriers, and yet I am still not receiving the message!

Are you an AT&T customer? If so, they have added an additional obstacle to receiving text messages for some accounts. Please read our support forum topic on the matter.

Lastly, please give it some time. The way we choose to send the messages is different from normal text messages. Please wait up to four hours before contacting support@youdata.com. Some of the carriers have problems with their delivery service from time to time that can last up to a day or two. We usually know when that happens (based on delivery failures) and we will respond accordingly to your request.

My carrier is not listed so I tried all the others in the list. Why won't it work?

The carrier selection matters given the way we choose to deliver messages. Selecting carriers from the list like that will not help.

When do I get paid, how do I get paid, and is there a minimum payout amount?

We start the payout process via PayPal every Friday. There is no minimum payout amount. It is very important that you have a valid PayPal email address setup with us. Please login at www.youdata.com and visit the Housekeeping page. Near the bottom you will see the PayPal email address entry field.

I don't have a PayPal account, can you pay me another way?

Not yet. PayPal has been the most cost effective way for us to get payments to people all over the US and will most likely be the payment method of choice for a while. You can choose to use YouData and accumulate a balance with us. If we support additional methods in the future you can then be paid that way. Alternatively, if you choose to setup a PayPal account in the future, the funds will transfer then.

Are there obligations or costs associated with my YouData participation?

There are no obligations other than the requirement that you represent yourself accurately when you choose to provide us with information and otherwise abide by the Terms of Service! The only cost is a small transaction fee that we pass on to you when you get paid. PayPal charges us to send you money every week using their "Mass Pay" feature. It is calculated as 2% of the total transaction amount up to maximum of $1. So that means that if you earn $2, you will pay four pennies to cover the fee.

My YouData account balance and ledger indicate that I was paid, but I cannot find it in my PayPal account.

Is it Friday? If so, the payout process might still be running. There is a delay between the time that we send the payment to PayPal and when PayPal updates your account to reflect the payment. Give it a little while to see if it shows up. We will be adding a "pending" notice to your YouData Account Detail History to indicate this in the future.

In most cases, this is a result of entering an invalid PayPal email address (eg. typos, forgetting the domain portion of the address) or not having setup the email address properly with PayPal. Please login at www.youdata.com and visit the Housekeeping page. Near the bottom you will see the PayPal email address entry field.

I gave you the wrong PayPal email address! Can you re-send the payments?

You must first update your PayPal email address with us to the proper one. Please login at www.youdata.com and visit the Housekeeping page. Near the bottom you will see the PayPal email address entry field. After you have completed that, contact support@youdata.com with your details (include your MeFile ID) and we will look into the transaction status at PayPal. We can almost always cancel the request and re-issue the funds manually. Please note that this is currently a very human-intensive process and as such it can take a few days for us to complete the work. There is a small chance that someone else could have claimed the funds sent in error. If that happens we will be unable to correct the problem and re-issue past funds to you.